Quick return steps
- Contact theneverendingchapter@protonmail.com or use the online Withdrawal Form.
- Include the order number and identify the product. No reason is required for statutory withdrawal.
- Wait for the return address and instructions.
- Pack securely and keep proof of dispatch.
14-day return window
For an eligible standard item, submit the return request within 14 calendar days after the last item in the order is delivered. For orders in France, the European Union and the United Kingdom, Shopify extends the deadline to the next business day when the final day falls on a weekend or public holiday. Mandatory consumer rights remain unaffected.
Condition
A product may be inspected and tried on as in a shop. It must not be washed, worn beyond inspection, damaged or altered. Original tags and packaging should be included where available. A lawful deduction may apply if excessive handling reduces value.
Change of mind, size or colour
The customer pays direct return shipping for a change of mind or a customer-selected size or colour. We do not promise a free direct exchange. The customer may return an eligible item and place a new order, subject to availability and current prices.
Incorrect, damaged or defective items
Email theneverendingchapter@protonmail.com with the order number, description and clear photographs. A wrong item is corrected at no extra cost with a prepaid return method if required. Defective goods receive the remedies required by law without charge. Prompt notice and photographs do not limit legal guarantees.
Personalised products
Goods made to individual specifications or clearly personalised may be excluded from withdrawal. A standard catalogue product produced after ordering is not excluded for that reason alone. Rights for incorrect or defective personalised goods remain.
Statutory EU withdrawal
For an eligible distance purchase, an EU consumer has 14 calendar days from receipt to notify withdrawal without a reason. Goods must be returned within 14 calendar days after notice. The customer pays the direct return cost after being informed.
Refunds
For a valid withdrawal, we refund the returned goods and the least expensive standard outbound delivery charge where required by law. Refund uses the original payment method within 14 calendar days after notice, although we may wait for the goods or proof of dispatch. Extra delivery costs above the least expensive standard option are not refunded unless required.
Non-returnable items
Items are non-returnable only where a valid legal exception applies. Outside any refund or withdrawal required by mandatory law, purchased digital gift cards are non-refundable and cannot be exchanged for cash. This does not affect statutory rights relating to an incorrect or non-conforming product or service.
Last updated: 24 September 2026.