Preparation time
For orders delivered in Europe, I make and prepare each piece myself in my studio near Paris. I aim to dispatch these within seven working days unless a product page states otherwise. For orders outside Europe, my own designs are produced to order by a trusted partner; production time can vary by destination and partner. Working days are Monday to Friday, excluding public holidays in France. Personalised products, pre-orders and launches may have a different stated timeframe.
Destinations, services and prices
I create every design myself. Orders delivered in Europe are made and prepared by me near Paris and dispatched from France. For orders outside Europe, including the US and Latin America, a trusted production partner makes my design in or near the destination country whenever available. Producing closer to the customer helps reduce unnecessary transport, delivery time and shipping costs. Partner availability, stock and logistics may require production or dispatch from another country. Available services, final shipping price and any estimate supplied by the carrier or Shopify are shown before payment.
Delivery estimates
Preparation time is separate from carrier transit time. Estimates begin after dispatch and can be affected by customs, weather, disruption or peak periods. Any legally binding deadline shown or agreed for the order applies.
Tracking
When tracking is available, a link is sent after dispatch. The first carrier scan may take time.
Customs and import charges
For some destinations, producing closer to the customer can substantially lower the combined cost of shipping and import charges compared with dispatching from France. Savings vary by destination and fulfilment route, and this does not guarantee duty-free delivery. When a parcel crosses a customs border, local duties, taxes or carrier handling charges may apply. Unless checkout expressly includes them, the customer is responsible.
Address changes
Email theneverendingchapter@protonmail.com as soon as possible. Changes are possible only before fulfilment or dispatch permits them. The customer must submit a complete and accurate address.
Delay, loss or damage
If tracking is delayed, a parcel appears lost or arrives damaged, email the order number and, for visible damage, clear photographs. We will investigate with the carrier and provide the remedy required by law. Carrier procedures do not limit consumer rights.
Digital gift cards
Digital gift cards are delivered electronically after payment and fulfilment and have no physical shipping charge. If a scheduled recipient-delivery option is offered and selected, the card is sent on the date shown during purchase.
Last updated: 27 September 2026.